Shipping & Delivery

Processing & Delivery


Orders are usually processed in less than 1 business day. We ship from the EU (Sofia, Bulgaria).

IMPORT DUTIES AND TAXES:

  • USA: All duties and taxes are included in the price.
  • Canada & UK: Import duties and taxes are not included and are payable by the customer upon delivery or online before delivery.

SHIPPING:

  • Europe / UK: Standard shipping via UPS, delivery in 3–6 business days.
  • USA / Canada / Australia / Rest of the world: Standard shipping via UPS, delivery in 3–5 business days.
  • Other countries: Delivery time depends on your location, but usually no more than 8 business days.

EXPRESS SHIPPING:

Worldwide Shipping (EXPRESS) takes between up to 2 business days (depending on location, not available for some locations). Shipping is performed by UPS and it costs additional $60.

Delivery conditions

We will deliver the goods you ordered to the address specified during your purchase. Please ensure that the address and phone number provided are accurate, as the phone number is necessary for contact in case you are unavailable at the time of delivery.

Please note that it is the customer's responsibility to liaise with the postal service or courier company to arrange for the collection or re-delivery of items that were undeliverable due to customer absence.

Once your shipment is dispatched, we will furnish you with tracking details.

Please be aware that delivery times are subject to postal service efficiency, airport security, and customs procedures, factors which are beyond our control.

Unforeseen Circumstances

In cases of unforeseen circumstances beyond our reasonable control—such as inclement weather, unexpected delays due to traffic congestion, road repairs, diversions, or mechanical breakdowns—we may be unable to deliver goods within the specified timescales. We will not be held liable for any delay or failure in delivery if such delays or failures are wholly or partially caused by these circumstances.

Commitment

At TenderRest Urns, we are committed to honoring the special bond between pets and their families.

We strive to create memorials that not only celebrate the lives of our beloved companions but also provide comfort and inspiration to those they leave behind.

Our urns are more than just containers; they are symbols of eternal adventure, love, and the infinite possibilities that await beyond the horizon.

Thank you for choosing TenderRest Urns. Together, let's celebrate the life and adventures of our cherished pets, ensuring their memory lives on in a beautiful and meaningful way.