Disclaimers - TenderRest Urns

Here you will find some helpful and safety tips of how to handle our products. Please, read carefully. 

HANDMADE PRODUCTS - TENDERREST PET URNS

Since each urn made by TenderRest Urns is entirely handmade, there might be some minor variations in the color (finish) of the product compared to the original photos in our website. As glazing our products depend on variety of factors, we cannot guarantee that every urn will be exactly as shown on the photos, but we do our best to minimize the difference, if such occurs. 

Please, make sure your monitor is properly calibrated and you check our product photos on at least two different devices.

Some minor cosmetic imperfections may also occur. Dots, chips or spots smaller than 3 mm in diameter are considered acceptable and will not be a subject to return or refund.

SEALING - TENDERREST PET URNS

Please note that we recommend sealing our urns with adhesive(glue) suitable for ceramic surfaces. This is done in order to prevent spilling of the ashes and entrance of water or humidity inside the urn. Ceramic lids do not have threads and DO NOT close tightly, which may lead to ashes spill if not sealed.

Any ceramic glue will work. Apply the glue to the urn's opening, place the ceramic cap on top, and allow at least 15 minutes for the glue to dry.

(Glue is not supplied in the package)

 

KEEPING THE TENDERREST PET URN OUTSIDE 

Most of our models are suitable for keeping outside or in a columbarium niche. Please note the following:

Always keep the urn at dry place, without any access to water or humidity. If the urn is situated outdoors, it should be under shelter, so it is away from snow, rain or humidity. Water or other liquid can soak into the urn if it is not sealed well and can end in cracking if it freezes. Columbarium niches should also be isolated from water, humidity or rain.

• Do not bury the urn;
• Do not immerse the urn in any liquid. 
• Do not fill the urn with water.

TenderRest Urns (Pulvis Ltd.) will not bear any responsibility if any damage to the urn is caused, because of improper keeping.

The optimal temperature that our urns should be kept is between 2°C and 44°C (36°F and 111°F)

 

KEEPING THE TENDERREST PET URN AT HOME

Our urns are designed and suitable mostly for keeping at home. Please, note:

Keep urn out of the reach of children and pets.

Keep urn on a stable surface, without a risk of tipping over and breaking.

Keep away from fire, water or humidity.

Do not use any chemicals to clean the urn. Urns can be cleaned with dry soft cloth only.

TenderRest Urns (Pulvis Ltd.) will not bear any responsibility if any damage to the urn is caused, because of improper keeping of the urn.

Candles

Some of our products may have a special place for a candle. Please, note:

Never leave a burning candle unattended.

Never burn a candle on or near anything that might catch fire.

Keep candles out of the reach of children and pets.

Never touch or move a candle while it is burning or while the wax is liquefied.

Extinguish a candle if the flame becomes too high or flickers repeatedly

Never use a candle as a night light or while you may fall asleep.

TenderRest Urns (Pulvis Ltd.) will not bear any responsibility if any damage is caused by improper use of candles in our products.