Exchanges & Returns

Returns Policy 

If you receive a damaged or defective product, we are pleased to offer a replacement or refund. It is important to inspect goods immediately for damage, preferably in the presence of the courier, and report any issues to us within 12 hours, referencing the order number.

Please note that damage or defects caused by accident, misuse, or neglect by the customer are not covered under this policy.

Additionally, we do not accept returns or exchanges due to the urn being too small for holding ashes or if another color preference arises after receiving the urn. All product capacities and dimensions are detailed in the listing description on our website.

Please read our Disclaimer page for more information.

To expedite the return process, kindly email us at care@tenderresturns.com with comprehensive details including the order number and reason for return.

Customers are entitled to cancel and return their order within 31 days only in cases where the product is damaged during transport or found to be defective.

Prior to initiating a return, please ensure that the package and product remain undamaged. Should your shipment arrive damaged, please contact us promptly at care@tenderresturns.com so that we may promptly address the issue.

How can I return an order?

Upon contacting us, we will provide you with a return label. Alternatively, you may choose to use a courier of your preference.

Returns address

Please return the item in it's original packaging to the following address:

PULVIS OOD

Zlaten Rog 16 B,
Sofia, Bulgaria, 1168
+359 88 345 9880

It is crucial to mark the item as a low-value return to avoid potential import taxes and customs complications.

To prevent damage during return transit, please package the product securely as received. Once we receive the item, we will promptly assess it and proceed with a refund or exchange as per your preference.

Please note that UPS is our preferred courier for returns, as we typically use their services. Regrettably, we cannot provide a return label from other countries.

Refund Policy 

The purchase amount of products returned according to our Returns Policy will be refunded to the payment source (i.e. credit card / paypal) used to place the order in 14 business days.

Your refund will be for the actual purchase price of the item. For example, if you return an item purchased as part of a sale or promotion, you will receive a refund for the actual amount paid, not the total retail price of the item.Damaged or missing parts of the product would result in non-refund.